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Frequently Asked Questions

These are but a few of the questions we get asked.
Please feel free to contact us if you have any more.

Do you supply your own cleaning products and supplies?

Yes, we bring everything we need to every client. We prefer to use your vacuum but have our own just in case!

Also we use and make our own environmental cleaning products we call MIA Essentials. These are all-natural cleaning products designed to help you avoid health risks and maintain a safe and chemical-free environment for yourself, children and pets. Using natural ingredients and organic complex blends of essential oils, our cleaners are highly effective at fighting dirt and stains on a variety of surfaces.

Do I need to be home when Maid In Alberta is cleaning?

Maid In Alberta does not require you to be home while we are cleaning. We like to have the home to ourselves so that we can truly “command” the home and give it our personal touch; however, this is not mandatory. If you are not home we will need to arrange access to your home.

Will the same person be coming to my house each service?

Maid In Alberta tries to send the same cleaner to your home each time. If your regular cleaner is sick or away we will provide another cleaner for your home.

Each cleaner is an extension of Maid In Alberta and is trained extensively. There will always be a checklist for your cleaner to follow that is made especially for your home.

Do you charge per hour?

We generally charge per contract; this price is set for your home depending on the package and detail you choose. The consultation will set this cost for you, GST will be added on to each service separately. This allows you to have the full potential in every clean. We do have an hourly rate of $45.00 if you prefer.

Can you customize a cleaning package for us?

YES! each of the packages are outlines only. If there are items you feel need to be added or subtracted we can absolutely discuss your needs and create a customized package just for you!

What types of payment do you accept?

We accept a Cheque, Cash, E-transfer or MasterCard and Visa

Please note: on credit card transactions of less then $200.00 there will be a 3% administration charge.

Are you insured and bonded?

Each employee is completely insured and bonded, covered under WCB and has a police security clearance. Copies of these forms are available upon request.

Do you provide quotes over the phone or do you need to come to my home?

We prefer to be able to come to your home and meet with you to discuss your needs prior to your cleaning services. The consultation only takes 10 to 15 minutes and there is no cost or obligation to you what so ever! However, an hourly rate of $45.00 per cleaner is also available.

Do I need to do anything before you come?

The only thing we ask is that any “clutter” on the floor is picked up. This will ensure that we spend more time thoroughly cleaning your home.

How often do you raise your rates?

Maid In Alberta strives to keep competitive cleaning rates; we raise our rates only when absolutely needed. In the event that your rates need to be raised you will be given a minimum of one months notice.

How to you guarantee my satisfaction?

If there are any concerns with your cleaning services, please contact us with in 24 hours of your cleaning services and we will send your cleaner (or a supervisor) to touch up the problem areas. We maintain a very high standard and understand that without our valued clients there would be no Maid In Alberta!

Do you have a minimum charge?

Yes, our minimum charge is $110 + GST

Is there a cancellation policy and contract to sign?

We do have a 24 hour cancellation policy. Should you need to cancel your cleaning, we require a minimum of 24 hours notice. Should 24 hours notice not be provided, there is a $50.00 + GST cancellation fee.

During the holiday seasons, the cancellation fee is increased to require a minimum of 48 hours notice and is subject to a $75.00 + GST cancellation fee. These dates are constantly changing and coincide with the holidays scheduled.

Maid In Alberta does not have a contract to sign; we pride ourselves with having great personal relationships with our clients. In the event that you would like to cancel our services we ask for a weeks notice but understand if this is not feasible.

We provide services in Edmonton, St. Albert, Spruce Grove, Stony Plain and Sherwood Park.
Our appointments are flexible to suit your needs; contact Maid In Alberta by phone at 780.668.6480
or get a House Cleaning Quote today!